Frequently Asked Questions

About LactiGo

LactiGo seems to give an athlete a distinct advantage. Is it allowed in all competitions?
Yes, LactiGo is certified with Informed-Sport. For more information please visit informed-sport.com. Every batch of LactiGo is tested for banned substances under the Informed-Sport program; and undergoes rigorous testing using ISO 17025 accredited methods to provide the highest level of assurance for athletes.

They are both applied topically, but Lactigo does not contain sodium bicarbonate. LactiGo is a topical carnosine, which is a different proprietary mechanism that is proven to increase performance and recovery. If you have tried other topical sodium bicarbonate lotions, we challenge you to please compare them, and be astonished at your results with LactiGo.

LactiGo is a clear gel that rubs smoothly on to the skin. It quickly dries and does not leave a sticky residue.

LactiGo has the slight smell of menthol, so it is similar to a peppermint scent.

LactiGo has been certified to meet the requirements and standards of Informed Sport.

Active Ingredients: Menthol 1.25%.

Inactive Ingredients: Ethoxdiglycol, Glycerine, L-Carnosine, Magnesium Sulphate, Phenoxyethanol, Water, Xanthan Gum.

How to Use

This depends on your activity. If you are just exercising one area of your body, then you will only need to apply LactiGo to that area; and you will just need enough LactiGo to give the area a nice coating (like sunscreen). For example, if you are playing a sport like soccer, you will only need to apply to your legs and lower body.
There is no age limit to the benefits of LactiGo. We do recommend parental guidance for anybody under the age of 18.
Most athletes like to apply LactiGo, topically, at least 45 minutes before their activity; although, some people experience its benefits within minutes. It is also recommended to apply LactiGo after your post-activity shower.
It is not necessary to use LactiGo before and after activity; although, LactiGo can be very beneficial for recovery. Just apply it, post-shower, to the same areas as before your activity.

Customer Service

LactiGo orders are shipped the same day or next business day, at the latest; so where you live in the country will affect how quickly it arrives. Generally, it takes two to three business days for the continental USA, and up to a couple weeks for long international orders. If you are ordering in Europe, please use the LactiGo.co.uk website.

Cancelling a subscription on any LactiGo order is easy, just contact us through phone, email, or chat! Our Customer Service Department is open from 9am - 6pm EST, and email support is available 24 hours a day, 7 days a week.

If you are emailing in, please let us know your billing name, email, and order ID if possible.

1) Phone toll free at 1 (844) 522-8446

2) Email us at support@lactigo.com

3) Chat with us by clicking the "Chat now" button in the bottom right corner of your browser window