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Customer Help

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About LactiGo

LactiGo seems to give an athlete a distinct advantage. Is it allowed in all competitions?

Yes, LactiGo is certified with Informed-Sport. For more information please visit Every batch of LactiGo is tested for banned substances under the Informed-Sport program; and undergoes rigorous testing using ISO 17025 accredited methods to provide the highest level of assurance for athletes.

How does LactiGo compare to topical lotions containing sodium bicarbonate?

They are both applied topically, but LactiGo does not contain sodium bicarbonate. LactiGo is a topical formulation containing menthol, carnosine, and magnesium, and has been proven to increase performance and recovery. LactiGo is applied as a quick drying, clear gel that leaves no sticky residue. If you have tried topical sodium bicarbonate lotions, we challenge you to please compare them, and be astonished at your results with LactiGo.

What is the consistency of LactiGo?

LactiGo is a clear gel that rubs smoothly on to the skin. It quickly dries and does not leave a sticky residue.

What is the smell of LactiGo?

There are 2 versions of LactiGo, either with menthol or without.

LactiGo without menthol has no scent.

LactiGo with menthol has a slight smell of menthol, so it is similar to a peppermint scent.

What ingredients are in LactiGo?

Menthol Formulation:
Menthol 1.25%, Ethoxdiglycol, Glycerine, L-Carnosine, Magnesium Sulphate, Phenoxyethanol, Water, Xanthan Gum

Ethoxdiglycol, Glycerine, L-Carnosine, Magnesium Sulphate, Phenoxyethanol, Water, Xanthan Gum

There may be minor differences depending on territory

What should I be feeling?

LactiGo is most noticeable when you're going hard, and would normally be sore or fatigued.

It can be difficult to ‘feel’ LactiGo, as it primarily helps by making it so that you don't feel sore or tired, rather than making you feel energized like from caffeine.

LactiGo's formulation contains the minimum amount of Menthol regulated by the FDA to be used as a topical analgesic; however, LactiGo’s powerful formulation with Menthol, Carnosine (which plays a key role in athletic performance and muscle recovery) and Magnesium can help prevent muscle fatigue which limits athletic performance and helps you recover faster during and after athletic activity.

Is LactiGo and the L-Carnosine in LactiGo vegan friendly?

Yes! LactiGo is vegan friendly. The raw materials that create our L-Carnosine are derived from corn.

How to Use

How much LactiGo should I use per workout session?

This depends on your activity. It depends a bit on the size of the athlete and the type of exercise.

If you are just exercising one area of your body, then you will only need to apply LactiGo to that area; and you will just need enough LactiGo to give the area a nice coating (like sunscreen). For example, if you are playing a sport like soccer, you will only need to apply to your legs and lower body.

We recommend that cyclists use about 5 pumps per leg to ensure they are fully coated and allow for maximum absorption.

How old do you have to be to use LactiGo?

There is no age limit to the benefits of LactiGo. We do recommend parental guidance for anybody under the age of 18.

When is the best time to use LactiGo?

Most athletes like to apply LactiGo, topically, at least 45 minutes before their activity; although, some people experience its benefits within minutes. It is also recommended to apply LactiGo after your post-activity shower.

Is it necessary to use LactiGo before and after activity?

It is not necessary to use LactiGo before and after activity; although, LactiGo can be very beneficial for recovery. Just apply it, post-shower, to the same areas as before your activity.

How should I use LactiGo with sunscreen?

It's best to apply LactiGo about 30 minutes prior to sunscreen if possible. If that isn't possible, then put LactiGo on as long before sunscreen as you can. The closer to 30 minutes you can get, the less the sunscreen will interfere with LactiGo's absorption.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

How long does it take for my shipment to arrive?

Please visit the checkout page in our shop to estimate shipping charges. 

Orders within domestic USA can be shipped either via "Standard Shipping" or using our "3 Business Day Delivery" service. Both services ship several third party carriers including UPS, DHL, and OnTrac. Standard shipping primarily ships with USPS.

For "Standard Shipping", orders require 2 business days for processing, and then typically require 3 - 5 business days for delivery.

For "3 Business Day Delivery", orders placed before noon EST will be delivered within 3 business days. Orders placed after noon EST will be fulfilled the following day, and then require 3 business days for shipment.

Orders to Canada require 2 business days for processing. Shipments typically take 3 to 5 business days for delivery.

Do you ship overseas?

Orders for United Kingdom and Ireland - Please visit

Orders for Europe - Please visit or

Orders for New Zealand and Australia - Please visit 

For international shipping inquiries, please complete the following form:

How can I cancel a subscription?

Cancelling a subscription on any LactiGo order is easy. You can manage your subscription via SMS (if you've signed up for that), through the website by logging in at:

You can also contact us through email, or chat! Our Customer Service Department is open from 9am - 6pm EST, and email support. We are typically able to respond to most inquiries within 24 hours.

If you are emailing in, please let us know your billing name, email, and order ID if possible.

1) Email us at

2) Chat with us by clicking the "Chat now" button in the bottom right corner of your browser window


Subscriptions on cruise control. Choose how much LactiGo you would like to receive every month. We look after everything else.

Flexible delivery dates. Effortlessly manage how much LactiGo you receive, when it arrives and the way you pay. Login to your dedicated portal from any device and easily update your settings.

Real-time notifications. We alert you before each delivery or if there are any problems with your account, making it easy for you to keep track of your subscription.

How can I get inside the 100ml airless bottle to get every last bit of LactiGo out?

In order to access the LactiGo within the bottle, and bypass the broken pump:

1. Take off the outer lid for the bottle.

2. Apply diagonal upwards pressure near the top of the bottle just above where there is a small seam in the bottle. Apply the pressure to the cap portion of the bottle (rather than the bottle/canister). This will allow the cap to pop off from the rest of the bottle.

Get in touch

Have questions about your order, or a general enquiry?